You're new here! Welcome, please feel free to browse our store.

Web Store Help

Shopping with Pet-ID is really easy. We have detailed below some information which should help you find your way around and complete your purchases.

Setting Up An Account

You can open an account with us before you browse the shop as it does make things easier. This is because you can monitor your purchases online and manage your contact information via the website itself. Click on "Register" at the top of the website and enter the details requested.

You can browse the store before setting up an account. In this case you would be able to enter your details to open an account before you complete the checkout process.

Customer Login

Once you have set up an account you will be able to login to your own space on the Pet-ID website by entering your e-mail address and your chosen password and click on the "Login". Here you can check your order history, edit your personal information such as address or email etc. You can also review your wish list from previous visits to the site.

Browsing The Shop

At the top of the page is a list of store sections. If you click on these sections you will be able to then browse the section for individual products. If you click on the products you will be given a description of the product and its price etc.

To buy the product you simply click on the "Add To Basket" button. The site will then show you a summary of what is in your shopping basket. You can then click on the store section again to browse some more. You can then click back on to the "My Basket" button on the top right hand corner to review your chosen items.

Wish List

The wish list enables you to store products that you like but are not ready to buy yet. There is also a feature in the wish list that lets you email friends with product details you think they might like.

Using The Shopping Basket

The shopping basket is exactly what it says. It enables you to drop different items into a shopping basket. All the items in your shopping basket can then be paid for together at the checkout. When reviewing your shopping basket if you have the incorrect quantity or product you can simply start a fresh by clicking on the "Clear Basket" button.

Checkout

When you are ready to finish shopping, just click on the "Checkout" button on the top right hand corner of the website or click on "Checkout" at the bottom of your Shopping basket. You will then be asked to choose your method of payment. The site defaults to the credit/debit card option. If you have a gift certificate you want to use, you will need to click on this option and enter the gift certificate number. Then click on the "Continue to Next Step" button. You will confirm your order details and be requested to agree to the terms and conditions. Then click on the "Submit Order" button. You will then see your order reference number and amount and will need to complete your credit card details and click on the "Send Payment" button. You will then see confirmation that your order has been received successfully and a summary of the order. You will also be sent an e-mail from Pet-ID to confirm that your order was received.

Further Information

If you have any further questions or comments, please contact us by e-mail

Or you can write to us at:

Pet-ID UK Limited
The Barn, Danworth Farm
Cuckfield Rd
Hurstpierpoint
West Sussex BN6 9GL
United Kingdom